Answers to the questions we're asked most often
How long does delivery take?
Allow an average of 4 to 20 working days between your order and its arrival, depending on the product and the destination. A tracking link is sent to you as soon as it ships.
Which countries do you deliver to?
We deliver to France, Belgium, Luxembourg, Germany, Spain, Italy, the Netherlands and the United Kingdom. Delivery is free to each of these countries. Some items may not be available for every destination: you will see this at checkout.
How can I track my order?
A tracking link is sent to you by email as soon as your order leaves our supplier's warehouse.
What if my parcel arrives damaged?
Contact us with a photo of the product and the packaging, and we will handle each case individually.
Can I return a product?
In line with the European right of withdrawal, you have at least 14 days from receipt to notify us of a return.
How do I place an order?
Add the item to your basket, enter your details and complete the secure payment. You will receive an email confirmation within minutes.
Is payment secure?
Yes, every payment goes through an encrypted system at checkout. We never have access to your bank details and we do not store them.
Can I change or cancel my order after purchase?
Contact us as soon as possible via the contact page. As long as the order has not yet been passed on for shipping, we can still change or cancel it.
What if a product I receive is defective?
Write to us with a photo of the defect. Depending on the situation, we offer a replacement or a refund, at no cost to you.